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FAQs
| How do I make an appointment? |
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| Just call us at 519-743-6333 or email us at info@cfcc.ca Our receptionist will connect you with an Intake Worker who will talk with you and determine an appropriate course of action which may include an appointment with a counsellor or a referral to another community resource that would better meet your needs. |
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| What if I have to cancel an appointment? |
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| To cancel an appointment, please call 519-743-6333 and speak with the receptionist. The receptionist can also reschedule a new appointment for you. To avoid paying a session fee for a cancelled appointment, please provide 24 hours prior notice. |
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| How much does counselling cost? |
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| All services at Mosaic have costs. Every effort is made to ensure that the costs are not barriers to receiving help. Clients receiving individual, marital, family or certain group counselling services are charged a fee. To accommodate different circumstances, however, Mosaic has a sliding fee schedule based on family size and income. The cost of providing counselling services at Mosaic is $90 per hour. In your initial interview, the intake worker will review the fee system, discuss subsidies that may be applicable and negotiate your fee based on our sliding fee schedule. In particular circumstances, fees may be waived entirely. Many employers pay the counselling costs for their employees through an employee assistance plan. Fees are not charged to clients for credit counselling, for family violence programs, for sexual assault programs, or directly to clients from Ontario Works and Ontario Disability Support Programs. |
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| Where do I park? |
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| Free parking is available at Mosaic's Queen Street lot. During peak times, however, if parking is unavailable at the main lot, Mosaic has an alternate lot on Mitchell Street across from the Centre. |
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| Is what I say in counselling kept in confidence? |
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Any information you share with your counsellor will be kept in confidence. Release of any information outside the Centre requires signed consent of all parties receiving service. We are, however, obliged by law to reveal our knowledge of child abuse or neglect or dangerous acts to yourself or others. We are also required to release records when subpoenaed through a court order.
If you come for counselling with another person, ie. your spouse, we approach confidentiality from the persepctive of the couple or family. Please make know to us any special confidentiality concerns you have at the start of your counselling. |
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